Terms & Conditions /
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THE OPEN CHAMPIONSHIP 2008
Terms and Conditions - Internet Sales
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| These terms and conditions apply to the purchase of tickets through the randa.org website by you, the purchaser (referred to as "you" or "your") from us, R&A Championships Limited (The "R&A", "we" or "us"). |
A. Placing and Cancelling Orders
1. The display of tickets for sale on this website does not constitute an offer on behalf of The R&A. You are invited to make an offer to purchase tickets which is finalised by going through the procedures outlined on this website and clicking 'confirm'. The R&A reserves the right to choose to accept or reject your offer, whether for all or any number of the tickets requested. Limits may be applied by us to the maximum number of tickets that may be purchased by you. In the case of an order being rejected in whole or in part, you will be notified within 15 days of the order being placed. Our failure to notify you of the rejection of your order in whole or in part does not mean that the contract has been concluded. Only when we have accepted your offer, the contract is concluded and not at any time before. Acceptance of your offer to purchase tickets will be by way of written confirmation of our acceptance of your order, or by us taking steps to deliver the ticket(s) you have ordered.
2. Before your personal information is processed, you will be asked to confirm that the details you have entered about yourself and your ticket requirements are correct. If any of these details are incorrect you can correct them by clicking on the ‘Back’ icon and returning to the order form page. Once confirmed by you, The R&A will accept no liability or offer any refunds for loss arising as a result of any incorrect information provided by you at the time of ordering your ticket(s), unless due to our error. Restrictions apply to the purchase of tickets by people under the age of 16.
3. If tickets ordered by you become unavailable for any reason then you will be informed of this by The R&A. The R&A reserve the right to complete the transaction by issuing part of the total order, or to cancel it completely. In either event, you will be refunded for any tickets ordered but not received and this will be the only liability that we have to you.
4. If, after we have accepted an order from you, you wish to withdraw from the contract because you do not accept these terms and conditions then you may do so by informing us in writing no later than 7 working days after receipt of the ticket(s) and we shall reimburse the payment made by you within 30 days of receiving your notification and the unused ticket(s). Return of the ticket(s) to us is at your own cost and you will be responsible for the returned ticket(s) during transit. Provided that the ticket(s) are unused then we shall reimburse all sums paid by you for those ticket(s) excluding any costs of delivery. The right to cancel tickets pursuant to this paragraph 4 may be exercised not later than the day before the date on which the ticket is valid. The R&A may also offer a refund in terms of paragraph 5 below.
5. 5. Refunds may, at The R&A's discretion, be issued for unused and returned tickets provided that they are returned to the Ticket Office at the address below with proof of purchase and a written request for a refund prior to the date on which the ticket is valid. This right of return does not apply to Composite tickets, Reserved Grandstand tickets or Reserved Car Parking passes. You will be responsible for the returned ticket(s) during transit. If play on the day(s) to which your ticket(s) relate is partially or completely cancelled, you shall be entitled to a refund based on the following criteria:-
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Total Play (in aggregate) |
Refund Due |
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No play |
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100% refund in respect of that day's ticket cost |
less than 2 hours play |
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80% refund in respect of that day's ticket cost |
less than 4 hours play |
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60% refund in respect of that day's ticket cost |
less than 6 hours play |
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40% refund in respect of that day's ticket cost |
If in aggregate more than 6 hours play is achieved at any time on a day, no refund shall be due in respect of that day. In calculating how much play takes place on a particular day, each day will be considered to have commenced at 6.30 a.m. For multi-day tickets, the per day ticket cost shall be calculated on a pro-rata basis.
In the event of cancellation of the event prior to its commencement The R&A will issue you with a full refund.
6. The R&A shall retain ownership of all tickets issued through this website, which tickets may be recalled by The R&A at any time. Where such a recall takes place, The R&A will issue a full refund to the ticketholder.
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B. Payment and Delivery
1. Prices quoted are in Pounds Sterling.
2. We will only process an order where payment is made using one of the following credit or debit cards: MASTERCARD, VISA, MAESTRO/SWITCH, DELTA.
3. If your card payment is rejected, then your order will not be fulfilled and we have the discretion not to fulfil or process any other order received from you.
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C. Our Liability to You
1. We will not be liable to pay any money to you by way of compensation (other than as otherwise provided in these terms and conditions), for any loss, damage, cost or expense suffered by you which was not reasonably foreseeable when the contract between us was formed, and/or was not caused by The R&A.
2. The R&A accept no liability to you in respect of any loss or damage to property incurred at an event, unless due to our negligence or other breach of duty.
3. Nothing in these terms and conditions shall limit any rights you may have which are not capable of being lawfully excluded or limited, nor shall these terms and conditions exclude or restrict our liability to you for any death or personal injury resulting from our negligence or breach of duty.
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D. Use of Tickets
1. The resale of tickets is strictly prohibited once purchased, except where specifically authorised in writing by The R&A.
2. The use of tickets in competitions or lotteries, for any other promotional purposes or in conjunction with the purchase of other goods or services is strictly prohibited, except where specifically authorised by The R&A in writing. Any tickets issued in such a way without our authorisation will be regarded as void.
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E. Attendance at Event
1. Mobile phones are not permitted within the paygates other than for use by Open Championship officials and for persons specifically authorised by The R&A. You will be asked to undergo security screening on entry to The Open Championship to ensure spectator security and safety and to ensure that you have no mobile phone on your person. Storage facilities will be provided at paygates and elsewhere within the grounds where mobile phones can be deposited. Open Championship officials, marshals and/or security personnel at the paygates will request that mobile phones be deposited in storage facilities. Any person found with a mobile phone within the paygates will be asked to deposit their phone in storage facilities. Failure to comply with requests made by Open Championship officials, marshals and/or security personnel may cause the holder to be removed from, or refused access to, The Open Championship. The R&A accepts no liability for loss or damage to mobile phones deposited in storage facilities unless caused by our negligence or other breach of duty. We strongly advise against taking a mobile phone to The Open Championship. Your co-operation is greatly appreciated. Failure to comply with requests made by security personnel may prevent you gaining entry to The Open Championship.
2. In addition, specific rules governing the use of cameras, video, sound or image recorders, personal digital assistants and other electrical communication devices shall be posted at the entrances to the event. Cameras may only be used on practice days. Use of global positioning systems, including without limitation transponder and/or receiver equipment, or similar positioning, tracking or measurement devices shall not be permitted while the user is on course or on grandstands.
3. Rules governing pets and the use of stepladders shall be posted at the entrances to the event. Stepladders, or similar, are not permitted within the paygates. Pets are not permitted within the paygates. No item which in the reasonable opinion of The R&A could potentially harm, or cause alarm to, attendees at the event will be allowed into the course.
4. Where you through your negligence or intentional or reckless act cause damage or loss to The R&A or to any property at the event (including, without limitation, the course or any equipment or facilities), you will be liable to the party suffering any loss or damage.
5. Tickets or badges shall be liable to be surrendered to The R&A (and the holder removed from, or refused access to, the course) if, in the opinion of The R&A (who shall at all times act reasonably in the exercise of their discretion), the behaviour of the holder is, or could be considered to be dangerous, offensive, a nuisance or annoyance to other spectators, players, Open Championship officials, marshals and/or security personnel, for example, if the holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, or if the holder fails to obey any conditions of use, posted signs or instructions of Open Championship officials, marshals and/or security personnel including, without limitation, any verbal or written instructions or prohibitions on the use of mobile telephones, other electronic communication equipment, cameras, video, sound or image recorders and/or global positioning systems or similar positioning, tracking or measurement devices. Any person who is refused admission to the event under these circumstances will be entitled to a full refund for their ticket. Any person being removed from The Open Championship under these circumstances after gaining entry will not be entitled to a refund of their ticket price.
6. The holder of each ticket/badge grants permission to The R&A to utilise the holder’s image or likeness in, or incidental to, any photograph or live or recorded television or in any other type of transmission or reproduction, in whole or in part, without claim for compensation or credit.
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F. General Terms Governing Contracts between You and the R&A
1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
2. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
3. Failure by either you or us to exercise any right or remedy under these terms and conditions does not constitute a waiver of that right or remedy. Headings in these terms and conditions are for convenience only and will have no legal meaning or effect.
4. If you are resident within the European Union then the contract between us shall be governed by the law of the country within the European Union in which you are resident and any dispute arising under this contract shall be referred to the relevant courts having authority in that country. If you are not resident in the European Union then the contract between us shall be governed by the laws of Scotland and any disputes relating to that contract shall be decided in the Scottish Courts.
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All enquiries and cancellation requests should be addressed to:-
Ticket Office
The R&A
St Andrews, Fife, KY16 9JD, Scotland, UK.
Tel: + 44 (0)1334 460000
Fax: + 44 (0)1334 460002
tickets@randa.org
VAT NUMBER: 827 8424 04
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